Control your anger

In a difficult situation there are some immediate steps you can take when you start to feel angry so that you stop yourself from doing or saying something that you will regret later:

~ Take a break: leave the room, take a quick walk or just count to 10. It will give you time to calm down.

~ Use relaxation techniques: take deep, slow breaths while focusing on your breathing; tense and release your muscles; visualise yourself in a calm, relaxing place.

~ Use humour: try to see the humour in the situation. If you can crack a joke without making fun of the other person, that can really defuse the situation.